In most cases, common-property plumbing — the pipes, drains, and systems serving the building as a whole — falls under the strata corporation’s maintenance obligations, while plumbing inside an individual unit is often the owner’s responsibility. Exactly where that line falls depends on your strata’s bylaws and the BC Strata Property Act, so it’s worth confirming with your strata council or property manager. Either way, our technicians are used to working within that framework and can advise on what’s typically shared-property versus unit-specific.
Routine inspections of common-property plumbing and heating systems, preventive drain and drainage maintenance, boiler and water heater servicing, and prompt repairs when something breaks — plus emergency response for burst pipes, frozen lines, or flooding.
This depends on the age and condition of the building’s systems — older stratas with original boilers or cast-iron drainage typically need more frequent attention than newer builds. (Needs client input: if there’s a standard recommended interval, provide it and we’ll add it here — better to leave it open than guess at a number.)
Yes! Emergency repairs (burst pipes, frozen lines, backed-up drains, flooding) are part of our strata service. (Flag for the client: the site’s posted hours are Monday–Friday, 8:30 AM–5:00 PM. If emergency calls are actually handled outside those hours, that should be stated explicitly here and in the footer; if not, this answer and the existing “as soon as possible” language on the page should be scoped to business hours to avoid setting the wrong expectation.)
White Rock, South Surrey, Surrey, Langley, Aldergrove, and surrounding communities in the Lower Mainland.